Shatra will accept items purchased from for store credit only within 30 days of purchase. Items returned must be in a new condition with all original packaging and tags in place.

To initiate a return, please email [email protected]. It may take 3 days for your return request to be processed so please allow up to 72 business hours for a request authorization reply. You will be sent a RETURN FORM, which must be filled out and included with your return package.

Sale items & items purchased with a promotional code are final sale and are non-returnable and non-refundable.

Items received as gifts from our online store can be returned for store credit only on our website.

Exchanges are subject to shipping charges.

Items purchased through other retailers whom are located within the United States must be returned for repair to the store or website where the item was originally purchased. They must request a repair authorization and have it shipped to us directly. If the item was purchased within 1 year, there is no repair charge. If the item was purchased over a year ago, it is subject to a repair and shipping fee.

Items purchased through any and all other retailers located outside of the United States are subject to shipping fees to and from our facility. If the item was purchased within the last 6 months and and we have confirmed we are able to repair the item, there is a 10% repair fee. If the item was purchased over 6 months ago, there is a 20% repair fee.

Due to the one of a kind nature of many of our pieces, we cannot guarantee we can repair every piece made in the collection. For any questions regarding this please email: [email protected]

We are unable to refund any shipping or handling fees related to your purchase or return.